Thursday, November 26, 2015

Havana Graffiti Criticizes State Phone Company

Havana Graffiti Criticizes State Phone Company / 14ymedio
Posted on November 25, 2015

14ymedio, 25 November 2015 – Criticisms of the management of the
Telecommunications Company of Cuba (ETECSA) have reached the walls of
Havana. A nice graffiti criticizes the conditions attached to the latest
international recharge promotions for cellphone customers. The drawing
mocks the requirement that consumers use their balance in a short period
of time.

"If I buy one banana they give me two. But I have to eat it in 1 hour,"
muses a pensive chimpanzee painted on several walls in the capital. The
complaint ends with a "Loosen up, Cubacel!" demanding that the cellphone
network give better terms for its recharge offerings.

Between the 16th and 20th of November, the company launched an
international promotion under the slogan: "A bonus on your recharge with
30 or 60." Each prepaid customer whose phone was recharged from abroad
(presumably on-line by family or friends) for 20 or 30 CUC during that
period, received an additional bonus of 30 or 60 CUC respectively.
However, the user had to use the balance before December 20th of this year.

Some customers of the prepaid service have considered the requirement an
exorbitant condition and are demanding that the credits earned during a
promotion should not expire over time."

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