Cuban Phone Company's Technical Problems Interrupt Service on the Island
14ymedio, Havana, 16 June 2016 – Customers of Cuba's Telecommunications
Company SA (ETECSA) have seen their cellphone service affected since
early Thursday morning. The messaging service (SMS) does not work
correctly due to instabilities in cellular coverage.
The company has not sent any SMS information to its customers nor has it
made a statement to the official Cuban media. Yes it has distributed a
press release through its Twitter and Facebook accunts explaining that
the failure from "the early hours of today," is due to "voltage
fluctuations in the network supplying the equipment of the mobile
service infrastructure. "
The state company claims that this is the reason why service was
affected in the province of "Mayabeque, the special municipality Isla de
la Juventud (Isle of Youth), and municipalities in Havana including:
Plaza of the Revolution, Centro Habana, Cerro, Habana Vieja, Diez de
Octubre, Arroyo Naranjo, Boyeros and San Miguel del Padron."
Some users trying to communicate at the stroke of noon said that despite
their phones indicating they had coverage, they received an error
message when trying to send an SMS.
Internet services at the public wireless points are also unstable. "The
signal comes and goes," says a young woman trying to connect in the park
at Linea and L Street in Havana's Vedado area. A telecommunications
agent in the Plaza municipality told 14ymedio that several clients had
been to ask him if he was aware of the problem.
According to the press release, signed by the ETECSA Communications
Department, "specialists have worked continuously on the solution to the
failure and steb-by-step service had been restored." As usual in these
cases, the company also "apologizes for any inconvenience this may have
Source: Cuban Phone Company's Technical Problems Interrupt Service on
the Island / 14ymedio – Translating Cuba -